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Each PlayOnline account provides you with an e-mail address. Your e-mail account does not use your PlayOnline password. You may use this account as a normal e-mail account. Any time you make changes to your account (billing information, activating a content ID) you will receive an e-mail explaining it.
The messaging service within PlayOnline and Final Fantasy XI is used for messaging between you and the people on your friend list. This is linked to your handle, so even if you make a new character on a different server, you may still talk to the people on your friends list. There are two ways to add people to your Friends List. While in PlayOnline, click the Friend Search icon. You can also add people from your own server while in game. While your friend is online, type /befriend NAME. This will allow you to send them messages even when they are not logged on.
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