Known Issues for Age of DiscoveryDec 7th, 2011 at 12:53 PM by Cyliena

Now that servers are back up we've encountered several issues. Here's a summary of the known issues and their current work-arounds or status:

  • Characters are showing as "Locked" on character select. Contact Customer Service if this is happening to you. Be aware there might be an extensive wait time at the moment. Submitting a ticket or getting in queue for chat support may be the best options.
  • Your character logs in in the last non-instanced zone they were in despite not camping out there. We're guessing this has to do with accounts being modified, for most people this should be harmless.
  • 99% of crafted Thrown Weapons are only usable by Beastlords instead of "All Scouts". We've personally /bug reported this one, but haven't heard an ETA on it being fixed it.
  • Prestige house portals are poofing when placed. Yup, this again. No work-around, waiting to hear anything else. SOE states that it's related to the Freeport prestige house portal changes.

We'll try to keep this updated if anything else significant crops up. Fixed issues are after the jump.

Fixed Issues:

  • In-game "Welcome to EQ2!" mail being sent every time you zone. Fixed on 12/7.
  • Veteran Rewards are not showing on /claim. Will be fixed in 12/8 update.
  • An "Edit" button is appearing in houses/guild halls. The edit button will be changed to a hotkey in the 12/8 update.
  • Guild Hall amenity NPCs changed in race and/or gender. Will be fixed in the 12/8 update.
  • Age of Discovery CE /claim rewards may be missing the Cloak of the Truespirit. Will be fixed in the 12/8 update.
  • Pets are not holding taunt. Will be fixed in the 12/8 update.
  • The Freeport main story quest "To Make or Unmake" is bugged and prevents being able to move on to the level 60 main story quests. Should be fixed as of 12/8.
  • House items highlight when moused over. Fixed as of 12/8.
Tags: EverQuestII, News

Comments

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Application ran out of memory
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# Dec 09 2011 at 7:06 PM Rating: Decent
__DEL__1625444455898
13 posts
I should add that I tried Cyliena's suggestion and turned off the launcher. That allowed me to enter the guildhall and write 3 sentences to my guildies before I froze again.
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Application ran out of memory
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# Dec 11 2011 at 10:54 AM Rating: Excellent
Cyliena
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Zamfan22 wrote:
I should add that I tried Cyliena's suggestion and turned off the launcher. That allowed me to enter the guildhall and write 3 sentences to my guildies before I froze again.

Yeah a lot of people are having that issue. For some closing the LaunchPad works, for others, not so much. I hope they fix it soon, no idea what's up.
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Application ran out of memory
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# Dec 09 2011 at 7:02 PM Rating: Decent
__DEL__1625444455898
13 posts
I try to enter my guildhall and I freeze. I get the message "application ran out of memory". This never happened before today. What is happening? I feel like I am paying all this money and am not able to play. Now I can't even get into the game. Sure hope SOE is aware of this problem.

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new launcher
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# Dec 08 2011 at 10:14 AM Rating: Decent
__DEL__1592341762103
2 posts
ok.. guess i was wrong on this one... you have to install station launcher to get to the game.. unless my eq2 directory is missing it too... cause i still have the same issue, with that metallic looking launch pad that pops up with no play option.
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new launcher
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# Dec 08 2011 at 10:27 AM Rating: Decent
__DEL__1597594711008
15 posts
dayfalls wrote:
ok.. guess i was wrong on this one... you have to install station launcher to get to the game.. unless my eq2 directory is missing it too... cause i still have the same issue, with that metallic looking launch pad that pops up with no play option.



your using the old multi soe launcher??

i didnt like it so i have a game laucher for each game

eq1 launcher, eq2 launcher, extended launcher, and the card game one
lon.

what you might want to try is go to the eq2 sight find the down load for it..and use that

odd yesterday i had my old extended icon aka launcher as well as the new one for the merged live and extended(lol i also downloaded the eq2 streaming one couple wks ago)

my extended icon is poofed ...off my desk top..

havent tried the streaming one for eq2 since the merger

also the new eq2 if you have more than one account on that pc doesnt give you the tab to switch between accounts.. there is a change account tab in small print at top right corner of it some times it holds account name some times it dosent

and yes you must close the new launcher once you log in it does not close automaticly as prev one did
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Out of mem/crash
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# Dec 08 2011 at 8:30 AM Rating: Decent
__DEL__1592790753286
4 posts
I run out of mem 5 times at once it looks like, I get that many messages anyway when I try to zone out of our guild hall. Then I crash. Was fine in other zones. Hope they fix things soon.

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Out of mem/crash
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# Dec 08 2011 at 8:33 AM Rating: Excellent
Cyliena
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Make sure you're closing the launchpad after you start the game. That thing chews up memory like crazy and doesn't auto-close itself when you start playing.
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Out of mem/crash
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# Dec 08 2011 at 9:09 AM Rating: Decent
__DEL__1592790753286
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Cyliena wrote:
Make sure you're closing the launchpad after you start the game. That thing chews up memory like crazy and doesn't auto-close itself when you start playing.



Thank you so very much, Cyliena!


HUGSSSS
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Lerenth STILL won't aggro in To Make or Unmake
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# Dec 07 2011 at 8:52 PM Rating: Decent
__DEL__1593374739850
1 post
Lerenth will move, but not aggro or even be addressable. Quest can't proceed. Quest series relies on this as a prerequisite to the L60 series. This is a show stopper.
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Lerenth STILL won't aggro in To Make or Unmake
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# Dec 07 2011 at 9:18 PM Rating: Excellent
Cyliena
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KirliaB wrote:
Lerenth will move, but not aggro or even be addressable. Quest can't proceed. Quest series relies on this as a prerequisite to the L60 series. This is a show stopper.

=\ I ended up doing some Frostfell instead of running a character to that point today, they thought they had found the bug at the end of beta but apparently it wasn't it. Hopefully it'll get fixed soon. I'll add that into our known issues list, thanks.
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random crashes
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# Dec 07 2011 at 8:05 PM Rating: Decent
__DEL__1592341370022
3 posts
Anyone else getting random crashes to the desktop? It's basically unplayable now.

Quote:
Fault bucket 2619609310, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: EverQuest2.exe
P2: 1.0.0.1
P3: 4eddb677
P4: EverQuest2.exe
P5: 1.0.0.1
P6: 4eddb677
P7: 00a8f6d0
P8: c000000d
P9: 00000000
P10:

Attached files:
C:\Users\Superuser\AppData\Local\Temp\WERCCE1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Superuser\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EverQuest2.exe_b7b74e83f55c28e4eafad85f70b4a59143a2e88_0e3ef355

Analysis symbol:
Rechecking for solution: 0
Report Id: 471abbae-2140-11e1-938d-001fd0ace3c9
Report Status: 0

Log Name: Application
Source: Application Error
Date: 12/7/2011 8:59:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ARTEMIS
Description:
Faulting application name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x4eddb677
Faulting module name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x4eddb677
Exception code: 0xc000000d
Fault offset: 0x00a8f6d0
Faulting process id: 0xa2c
Faulting application start time: 0x01ccb54cd049c283
Faulting application path: C:\Program Files (x86)\Sony Online Entertainment\Installed Games\EverQuest II Streaming\EverQuest2.exe
Faulting module path: C:\Program Files (x86)\Sony Online Entertainment\Installed Games\EverQuest II Streaming\EverQuest2.exe
Report Id: 471abbae-2140-11e1-938d-001fd0ace3c9
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-08T01:59:36.000000000Z" />
<EventRecordID>37336</EventRecordID>
<Channel>Application</Channel>
<Computer>ARTEMIS</Computer>
<Security />
</System>
<EventData>
<Data>EverQuest2.exe</Data>
<Data>1.0.0.1</Data>
<Data>4eddb677</Data>
<Data>EverQuest2.exe</Data>
<Data>1.0.0.1</Data>
<Data>4eddb677</Data>
<Data>c000000d</Data>
<Data>00a8f6d0</Data>
<Data>a2c</Data>
<Data>01ccb54cd049c283</Data>
<Data>C:\Program Files (x86)\Sony Online Entertainment\Installed Games\EverQuest II Streaming\EverQuest2.exe</Data>
<Data>C:\Program Files (x86)\Sony Online Entertainment\Installed Games\EverQuest II Streaming\EverQuest2.exe</Data>
<Data>471abbae-2140-11e1-938d-001fd0ace3c9</Data>
</EventData>
</Event>
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Another Pack of lies and deception.
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# Dec 07 2011 at 7:11 PM Rating: Default
__DEL__1592343732922
40 posts
Looks like we been lied to again by Sony. They did not merge the servers as they stated. What they have done in merge the user accounts. My 2 chars from the Bazzar server cannot interact with or even be seen by my chard from the Freeport server. So clearly the servers have not been merged just my EQII and EQIIX accounts. The prerequisite quests for the beastmaster was also a lie you need to start a new char as a beastmaster, so what was the point of the quests? All in All this looks like the biggest rip-off for 60 bucks Sony has ever pulled off. And if you have enough time in your chars you need to spend another 10 bucks for a beastmaster.
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Another Pack of lies and deception.
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# Dec 08 2011 at 9:54 AM Rating: Decent
__DEL__1597594711008
15 posts
rickcarufel wrote:
Looks like we been lied to again by Sony. They did not merge the servers as they stated. What they have done in merge the user accounts. My 2 chars from the Bazzar server cannot interact with or even be seen by my chard from the Freeport server. So clearly the servers have not been merged just my EQII and EQIIX accounts. The prerequisite quests for the beastmaster was also a lie you need to start a new char as a beastmaster, so what was the point of the quests? All in All this looks like the biggest rip-off for 60 bucks Sony has ever pulled off. And if you have enough time in your chars you need to spend another 10 bucks for a beastmaster.



i found that to be true SOE didnt clearly tell ppl how this was going to happen... this is what i think they should have said...


1. since live and extended will be merged(the games)and it is going to be FREE TO PLAY once this is done. eq EQ2 in its orginal format will no LONGER EXSIST.



2. the NEW FREE TO PLAY (FTP or F2P im not good with the short forms)
EQ 2 will now be as it was on EXTENDED...



you will NOT have the choice of multi servers(as it was on live and still is for now on eq1)when you log into your toon select (when you make a new toon you can select other servers only)


all your toons regardless of server they are on... will NOW BE AS ONE..


if your sub is bronze you will have ACCESS to only 2 toons out of 7 slots


if your sub is silver you will have ACCESS to only 4 toons out of 7 slots


if you have purchased additional slots you will have ACCESS TO THEM AS WELL AS what ever your sub is

eg. you have purchased 2 ADDITIONAL SLOTS and your sub is silver you will have ACCESS TO 6 toons

MAXIMUM SLOTS AVALIBLE IS 7 UNLESS YOU HAVE PURCHASED ADDITIONAL SLOTS


this confused me very much till i figured out its because it is now
FREE TO PLAY we no longer have the same access to ... not sure what to call it in eq1 you select which server you want to log on to.. and that is probly true of live befor it merged with extended..


thus you had access to more toons via diffrent servers if there are 7 diffrent servers you could have 7 toons per server.. so you could have as many as 49 toons on your account..

so i pitty the ppl who have more than 7 toons total in combination of
LIVE AND EXTENDED.

your pooched :(

when they merged one of my servers with another i didnt pay attention to the emails...so i had to chose which toons to keep vs delet..but even then i WAS GIVEN THE OPTION TO DO THIS.. i dont know if SOE is going to do this for eq2..

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Another Pack of lies and deception.
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# Dec 08 2011 at 9:07 AM Rating: Decent
KatzMcKatz
Scholar
42 posts
rickcarufel wrote:
Looks like we been lied to again by Sony. They did not merge the servers as they stated. What they have done in merge the user accounts. My 2 chars from the Bazzar server cannot interact with or even be seen by my chard from the Freeport server. So clearly the servers have not been merged just my EQII and EQIIX accounts. The prerequisite quests for the beastmaster was also a lie you need to start a new char as a beastmaster, so what was the point of the quests? All in All this looks like the biggest rip-off for 60 bucks Sony has ever pulled off. And if you have enough time in your chars you need to spend another 10 bucks for a beastmaster.


As they said when they announced going to f2p, merging servers, etc. The server merges happens AFTER all the other things.
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Another Pack of lies and deception.
QuoteReply
# Dec 08 2011 at 6:32 PM Rating: Default
__DEL__1592343732922
40 posts
All what other things? Like the 2 day downtime? I don't follow all the Sony PR so all I know is that they said they were merging the servers and didn't. All I see for my $60 bucks is a new mount I can't use until level 85, a house I don't need and the option to spend another $10 for a beastmaster, what a ******* deal.
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In Game Mail?
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# Dec 07 2011 at 2:47 PM Rating: Default
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So if I mail an alt all my plat then zone 20 times does it email the plat each time? BRB!
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In Game Mail?
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# Dec 07 2011 at 3:15 PM Rating: Excellent
Cyliena
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omac wrote:
So if I mail an alt all my plat then zone 20 times does it email the plat each time? BRB!

No, it's only a specific mail sent by SOE that's being sent.
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In Game Mail?
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# Dec 07 2011 at 3:26 PM Rating: Default
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Dang.
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new launcher
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# Dec 07 2011 at 2:34 PM Rating: Decent
__DEL__1593972210548
5 posts
I am suspecting that because I was using the old, old launcher, it updated with something to take me to a purchasing agent...

I have navigated to where a new full install can be downloaded, and when finished I will see if I have access to the servers again.

One can only hope...lol
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Sony Support
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# Dec 07 2011 at 2:00 PM Rating: Default
__DEL__1592343732922
40 posts
I have tried to call Sony support a dozen times and get a busy signal. I guess Sony decided to take the phones off the hook to avoid service calls.
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Sony Support
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# Dec 08 2011 at 10:16 AM Rating: Decent
__DEL__1597594711008
15 posts
rickcarufel wrote:
I have tried to call Sony support a dozen times and get a busy signal. I guess Sony decided to take the phones off the hook to avoid service calls.




lol guess you havent survied a expantion launch befor...last one DOV well all of SOE was down for 6wks.. because they found out it was hacked.

SOE fired almost 300 staff in the USA.. so i guess some came from customer service too :(..

i guess with expantion and the merger of live with extended and going to
FREE TO PLAY has caused some MAJOR problems...for most players..

lol ya lets all call the customer service ppl at one time and see what happens(by the way its not a free call ether)

after the dov fiasco.....i dont expect eq2 to be reasnobly bug free till the new yr...nice thing is i cancelled my paying sub and am free to play so their loss.. and found some other places to go mmo that is not bugged to the point of unplayablity..
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new launcher
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# Dec 07 2011 at 1:42 PM Rating: Decent
__DEL__1593972210548
5 posts
All this sounds wonderful, except with the new launcher I see no way to get to an area to launch the game...I am beginning to believe I must be blind or stupid, or both.

I guess I made a mistake of not testing this one to see how it worked,,,tested all the others, but this not appear to be as user friendly as the previous ones.
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new launcher
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# Dec 07 2011 at 1:52 PM Rating: Decent
Raolan
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2,496 posts
Try the massive green "PLAY" button in the lower right corner.
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new launcher
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# Dec 07 2011 at 1:58 PM Rating: Decent
__DEL__1593972210548
5 posts
No such thing, I got a download that launches a station.com launcher...should I be using it to navigate to another location?
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new launcher
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# Dec 08 2011 at 9:25 AM Rating: Decent
__DEL__1592341762103
2 posts
There are two station launchers in your EQ2 directory. The one that looks like a blue icon with EQ2 on it takes you to that laucher you are talking about that has no play button. The actual launcher you want to use is the one that says LaunchPad. That one will take you to the EQ2 screen with the huge green play button on it. You can also download Station Launcher which will keep all sony games you sub to updated. It will launch from there too.
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new launcher
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# Dec 07 2011 at 2:17 PM Rating: Decent
__DEL__1592342420663
5 posts
Are you logging in through EQ2 Maps?
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new launcher
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# Dec 07 2011 at 2:15 PM Rating: Excellent
Cyliena
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Hmm I have no idea why yours wouldn't have the play button. Mine is also in the bottom right corner.
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