Everyone should go to https://auth.station.sony.com/login (or your game's respective web sites) and change their password. You *MUST* do this before you will be able to login to your games!

after changing pswd, able to logon, and everything is there, and how it should be....no issues at all...thanks SOE =))

still won't let me log into EQ wtf :(

Only the hard core can take the down time,more over its the hackers "I think form other MMORPG corps." trying to get ppl off SOE cuz there the best I tried them all from Realm online to Rift and I still come back to SOE and my EQ Family. ty SOE for doing your best to get us up and running ASAP..

does that mean monday since that was posted on thursday?

YES Sony stinks at keeping us updated. They always have...so why does it really bother you when they have always been like this. Don't ever get into a relationship...you will be unhappy. The loss of our info should make people mad but that is being addressed and is a differnt topic.

There is a reason Sony doesn’t do hourly updates or give a status report of their exact progress...
(Other than because your average person is too impatient and too emotional) they can’t give an exact date when the servers will be up...because there never is one. And what are they really going to tell you that you will be able to comprehend? Really.

I would love nothing more than to be able to play my game again.

BUT...

This is not a simple turnkey process with a users manual that starts at step 1 and ends at step 25...and tada, it'a all good.

There are billions of bytes of code and data that have to be gone through not just for repair, but also to see if there are any hidden virus time bomb in all that code. Once they get everything built back up, it has to go through a boatload of testing for stability, Interoperability as well as Security. We are talking about what? TEN MMOG AND the Playstation Network!!!!
IF it fails, the work has to be redone, and that might mean a few tweaks here and there to revamping the entire system (Remember 10 MMOG and PSN).
So if Sony said, “OK everyone we are close and the servers will/should be back online in 10 days.”
What happens come day 8 or 9 and a flaw or weakness is discovered or it just crashed and SOE/PSN has to be kept down another 10 days.
PEOPLE WILL FREAK THE **** OUT. You know the mf’er out there with overwhelming amount of expectations to go with that unhealthy amount of built up anticipation will just lose it and go apeshlt.

Or what happens if they rush to get it back up and everyone rushes to log in and starts playing...2 hours later...it breaks?

What Sony has to go through/is going through is the nightmare scenario. Hardware crash is nothing...you just buy new equipment and rebuild, this is far, far more complex and radical.

I read a while ago they were looking at the end of May. That is what I'm thinking. Any date prior to that will be gravy.

Edited, May 14th 2011 6:01pm by Moonlight55

SOE you couldn't run a worse damage repair if you tried. I agree communication is king. Far as I am concerned I am letting the two accounts that I have had for 10 years die out after there subscription runs out. It was obvious even before this happened that you were running things on a shoe string budget and investing as little as possible back into the system for Everquest.Shoot you did better advertising for freerealms than EQ. I have already contacted the attorney's office running the class action lawsuit and will contact the Attorney Generals Office of both my state and yours. Too many corporations are collecting and loosing our personal information with no serious consequence. I write this in hopes that others will take the same action and hit you where it hurts. Your pocket book.

Heh I wonder how bad this is affecting them. Seriously think about it, you go to Fry's to buy a gaming console (or whatever store you like) and the sales guy see's you looking at the PS3, hes like "No no dont buy that you cant play any games online with that one!" You allmost have to wonder if those sales guys will allways mention that about that console.

Heh I have a PS3 also, so this totally blows!

But ya the communication is so poor as allmost to be dismissive, The fact that they dont like giving updates is allmost like they dont work weekends (sure thats fine normally, but right now?) it doesnt really feel like this company is burning the midnight oil, I think gaming is probably the smallest portion of soe isnt it? I used to think as SOE as being one component but perhaps that gaming dept. just isnt getting the support they need to get this done fast, who knows what kind of internal politics are going on. But the commincation to say the least is typical for soe, very bad.

virtual riot!

I think they should replace the throne in the guild lobby with two giant ugly scarecrows, one named "Sony" that is doubly susceptable to beg and one named "Anonymous" that is doubly susceptable to intimidate attacks. When we skill up begging on "Sony" we get free stuff like party cake and rum, temporary bridles, temporary tier 5 mercs, etc. When we skill up intimidate on "anonymous" then the scarecrow runs around screaming like a little cowardly redheaded stepchild afraid for her daily whipping and begging everyone in the room for forgiveness for being bad.

OK, SOE, listen up....

You are pissing your customers off by your self-protective defensive posture. You are *NOT* communicating with us. The only reason is fear of information sharing and/or arrogance.

There is NO danger in sharing info with us.

We had better and regular updates during the damn Persian Gulf war.

We had General Norman Schwartzkopf giving us hourly briefings with videos and maps and diagrams and press briefings and breaking news.

And that was a damn war with serious national security implications.

AND, it was the most supported war effort in American history (percentage of american residents who supported the war effort), followed by the greates enlistment volume in American history.

So, if something as secretive and dangerous as a WAR can share information publicly (with phenomenal results from the information recipients), *WTF!* can't you share information with us about a friggin video game?!?

Stop the arrogance and actually communicate with us. Days and days of no updates. Cut-and-paste "we are working around the clock" bullsh!t doesn't cut it.

I want to see a website just about this. A live webcam where I can look at 3AM and *see* the around the clock scurrying. Text message updates. progress reports: We have 17 or 36 new servers installed.....we have the new firewalls connected today......we reloaded all the security software.....we are testing the login servers...etc.


Your stone-faced arrogant silence is doing more damage to your business and customer base than the down time.

And some BS in-game housing crap doesn't mean squat.

Should I check back here every 2 hours to see if the servers are up?

Should I wait a month?

Or should I just come back here over and over and get increasingly discouraged and frustrated because you don't give a ****?

You may have the best game out there. But your public relations and customer service are the worst. They always have been.

ZAM wrote : "May 14, 12:35p.m. EDT: No official word has been released from SOE since their Thursday update. "



That, in itself speaks volumes about SOE

As opposed to daily evening update (were not up, well be up soon)

Weekend: were not gonna be up this weekend

And for encouragement, well dble rare mobs (2 times kiss my A$$ is what?) anyone got a general timer for rare spawn.....

We will also dble faction.....

Missing in those updates, yes we are continuing to bill you guys while service is down, best regards SOE

maybe have some brainiac at SOE start offering commemorative collectors subscriptions, for an extra 10 20 30 bucks while they are down you can get a digital ty vm we appreciate your loyalty card

This is probably obvious with the newer details on the attacks and how bad the security mess is, but I would assume that Sony's staff that actually run the computers are given absolutely no resources and adequately-trained people to provide security. Anyone who can read and follow directions can set up a network, but it takes someone with real computer skills and experience to secure that same network.

For instance, my uncle is an accountant, and he knows nothing about computers. He used to think America Online, back when it was huge, was real hacker stuff. SCO actually had a product called UNIXWare that was still used for business at the time, and he wanted me to connect an ultra-cheap, secondhand server with a pirated copy of UNIXWare up to the Internet with no packet filtering (either software or hardware) that he planned to put all his accounting data on.

He is a certified public accountant, and when I tried to explain what a horrible idea that was and the incredible amount of liability he was opening himself up to, he just pitched a temper tantrum. I was afraid he would loose his accounting license for negligence, should anything happen, and he was paying me next to nothing to do the work. So it made it easy for me to walk away from the mess, but I would assume the technical people at Sony have a stronger desire to keep their jobs. And there are sure to be people willing to take their places, even if everyone is willing to walk.

Just to emphasize my point, though, there are a lot of management people who want to do information technology for half of what doing it right takes. And they really do not have the background to understand what a terrible idea it is, the failure to meet industry standards that entails and the amount of liability that is involved. This major cracking of Sony's network should impress upon a lot of managers just how important security is, and it may just do a lot of good for the businesses that provide hired computer services.

Is EQ2 up yet?