Christie "Kiara" Renzetti, EQII Community Manager, posted:

There was an issue over the weekend with our customers who pay via Global Collect having their accounts closed.

We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out.

Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track.

We apologize for the inconvenience.

Source:  EQII Official Forums