SOE announced:

Limited Customer Service Friday, December 12, 2008

Please be advised that SOE phone support and in-game support will be unavailable this Friday, December 12th.  Phone support will resume at 10:00am Monday, December 15th.  In-game support will be available during their normal business hours however response times may be delayed, response times will resume to normal on Saturday December 13th.  Chat and email support will be available normal business hours on Friday December 12th. We apologize for any inconvenience this might cause.

source:  EQII Forums