It works like this.

You go to a restaurant with your friends/family. You pay 15 bucks for your meal (its a nice restaurant). It takes over 2 and a half hours for you to get your meal that should have only taken 45 minutes (server, lag problems).

As you pull out your silverware you find out that the silverware has been "upgraded" to chopsticks (and you have NO idea how to use chopsticks...ie the patch).

As the server removes the cover you find out that after waiting 2 hours and being forced to eat your food with chopsticks that they've made you the completely wrong order. They've given you a burger instead of chicken veil parmesan. You came to this specific restaurant to avoid the burger altogether.

When you complain to the server they tell you that they felt the burger would be more exciting and that you should just enjoy it because they served it to you. (the zombie invasion's griefing and unfettered pvp on pve servers).

They make you eat a quarter of the burger before they abruptly pull it away and shove your chicken in your face. However since you already had a quarter of the burger they 've cut off a quarter of your chicken. Stating that they meant nothing by it and that the burger wasn't prematurely taken away but that it was exactly as they planned it.

At the end of the meal the manager walks up to you and tells you he's sorry everything wasn't as you had hoped and that they'll give you a refund for your muffin as compensation.


15 dollars a month divided by 30 days = 50 cents a day, times 3, = 1.50


We're getting a $1.50 for crappy service, poor customer support, and them forcing a style of game play on us we wanted nothing to do with and were avoiding at all costs.

They still refuse to make any sort of heartfelt or believable apology. They make millions of dollars a month. And all they give us is 1.50?

Regardless of whether or not they LEGALLY are required to give us anything there is such a thing as GOOD customer service.

Have you ever had a bad experience at a restaurant and had a decent manager give you a free meal and THEN some? I have...the manager wasn't at all required to do that. But to keep our business and not only compensate for the losses but compensate for the possible damage of reputation to their business went above and beyond.

This is simply a PR stunt and I'm not buying it and I'm not buying Lich King.

Let´s just give 3 days to SOME ppl and not to all... I mean HEY! We´ve had NO problems WHAT SO EVER in EU with this latest patch...


pfft!

Since the release of the latest patch, Echoes of Doom, we have gone through a series of optimizations in order to increase overall game performance. We’ve seen steady, stable populations and a flurry of activity and excitement during the Hallow’s End event and the latest rumblings of zombie attacks. It’s been an exciting time for us as we draw closer to the release of our second expansion, Wrath of the Lich King.

We've reached a point where we feel we can now accurately evaluate the events since the patch release. Though overall downtime has been minimal, players have experienced latency, inaccessible instances, and general frustrations. We are therefore announcing that we will be issuing compensation to accounts in all European and Russian language realms. Accounts that are currently active and in good standing will be credited with an additional three days of game time.

We would like to thank you for your patience during this time and look forward to seeing you in game!