Kiara posteth :

Due to some technical difficulties (gnomes in the works) the automated EQII character transfer service is currently offline. However, Customer Service will be able to process transfers manually. Please submit an email support ticket here: http://support.station.sony.com .

Make sure to select EQII and Character Transfer Request.

Thank you and we apologize for any inconvenience.

Darn gnomes!  If you need a character transfer, remember to do it manually for now!