SOE Currently Has 'No ETA' on Game Services

Knowedge Base available

# May 03 2011 at 3:23 PM Rating: Decent

__DEL__1592344154095

11 posts

This is interesting. I can log in from that knowledge base as me and see all my old support tickets so the account name and password systems are still in place and running. You can also search the full knowledge base. Wonder if it is supposed to be up and working like this?

conflicting reports

# May 03 2011 at 2:15 PM Rating: Decent

__DEL__1592343732922

40 posts

How does taking down the websites, as Sony claims they have done protect the information they have already admitted was stolen? That's like locking the barn after the horses ran away. What's the point?

That's why I am leaning toward the DOS attack shutting Sony down and Sony refusing to admit it.

I remember when you could trust what a corporation told you to be the straight scoop. But today it's just the opposite, you can depend on them giving you a line of BS. As I said in a previous post it's all about damage control and image for the stockholder. Actually addressing the problem and then fixing it are 3 and 4 on the to do list.

conflicting reports

# May 03 2011 at 5:15 PM Rating: Decent

29 posts

That's funny........... I don't ever remembering when you could trust anything a Corp. told you....lol. They have, and always will, only tell you what they want you to know. It's just unfortunate for SOE that they couldn't inform us all sooner of the severity of the intrusion (As they so delicately describe it). Not that anything of the nature is any better than the other... But it def. hurt SOE's rep. Not because it happened but rather they took so long in informing the public of the extent of it's betrayal. lol I've always wanted to use that word "Betrayal" in context.. Dang..... it just fits..........lol

conflicting reports

# May 03 2011 at 3:58 PM Rating: Decent

__DEL__1598199353838

62 posts

The websites get their validation from teh account database, if the account database is down then no one can post since you are required to have an active eq2 account.....

As far as the thieves waterboard and execution

conflicting reports

# May 03 2011 at 3:09 PM Rating: Decent

29 posts

Well.. Let's see... If you think about it. If you have someones account info like log in name and password then you could essentially buy things for other toons in the marketplace with the credit card info on file with SOE. Just because SOE says credit info was safe doesn't mean that you have to input your credit info every time you purchase something. Remember your credit card info is on file and if you want to purchase something they ask you what method of payment you would like to use that they have on file for you.

conflicting reports

# May 03 2011 at 2:21 PM Rating: Decent

kakino

Scholar

34 posts

They are not trying to keep the information from getting out, they are trying to keep any further information, like say the financial information of those who did not get out, from getting out. Sony did the right thing. By shutting down everything it means that NOTHING is accessible.

conflicting reports

# May 03 2011 at 5:26 PM Rating: Decent

29 posts

Not true..... If the intrusion is from inside SOE then the info may still be accessible. And if it was an inside job then they already have all the cc data, And that would not only mean the basic info... That would mean complete credit card Data..........!!!!!!!!!!!!!!!!! Yeah........ Everyone just call your credit card co. and cancel the card and tell them you want a new card with a new cc# just to be safe. That's what I did.

$$$

# May 03 2011 at 2:14 PM Rating: Decent

__DEL__1592342420663

5 posts

What I would like is to be reimbursed for the $19.95 a month I now have to spend on fraud protection.

It's mind-boggling to me that a huge company like Sony doesn't have the proper security in place. Last time I checked they were a technology company.

$$$

# May 03 2011 at 3:47 PM Rating: Decent

29 posts

Why pay for fraud protection? Cancel your credit card and have the company send you a new card with a new CC #. There's your fraud protection....lol You'll have your new card in a week. It's not like they compromised everyone's SS#. Now when the laptop got stolen from someones house that had all military persons SS#'s dating back from Vietnam Era....... Now that was something to cry about. Anyone remember when that happened? That was only a few years ago.

$$$

# May 03 2011 at 2:51 PM Rating: Decent

unicornmontana

3 posts

if some fraking moron can hack N.A.S.A they can get in to anything and we all pay good money to keep our INFO SAFE but i repeat morns are out there trying to make a buck on our info sony did the right thing let them take the time they need to fix what they got to fix they are giving you 30 free days to play have a good one all

$$$

# May 03 2011 at 2:24 PM Rating: Decent

kakino

Scholar

34 posts

You do not have to purchase things from a credit watching firm, and most of those can't even legally obtain the information that is needed to keep you safe, you are better off watching your own accounts. You know personal responsibility?

$$$

# May 03 2011 at 2:32 PM Rating: Decent

__DEL__1592342420663

5 posts

I certainly do know personal responsibility. The very first thing I do each morning when going on-line is to check every one of my bank, loan and credit card accounts. This is a process I do without fail, 365 days a year. That being said, I don't think any of us can be that naive to think that we're perfectly safe, when our information can be accessed the way it has.

Edited, May 3rd 2011 4:37pm by NinaP

About Anon

# May 03 2011 at 1:59 PM Rating: Decent

__DEL__1593374566070

6 posts

The thing about being Anon is you can take credit for anything.The spineless dribble that are claiming on youtube that they did this is highly doubtful.As for theyre demands,what like a life time supply of proactive,longer recess in school?

more

# May 03 2011 at 1:54 PM Rating: Decent

__DEL__1592339977518

4 posts

one of the ppl with he PSN bizz have been arrested . they say Sony lie's that there is no protection for sony user's . these same ppl say they will keep hacking tell they fix . who care's who fix's what as long as my info is safe . i dont care if it takes them years i want my info safe . and thats the bottom line . if you cant keep the info "i" share thin there unsafe .= i dont use them at all .

Conflicting Reports

# May 03 2011 at 1:19 PM Rating: Default

__DEL__1592343732922

40 posts

Sony says they took the sites down because of a theft of data.
Anon say they took the sites down with a DOS attack.
Who is lying?

Anon says they will keep the DOS going till their demands are met.
When will Sony meet those demands? Maybe Never.

Sony will not be able to open sites and games till Anon stops the DOS attack or gets caught.
When will Anon stop or get caught? Maybe Never

When will EQ2 and the other games be back online? Maybe Never.

Edited, May 3rd 2011 3:22pm by rickcarufel

piestro

# May 03 2011 at 1:19 PM Rating: Decent

__DEL__1694996199043

7 posts

piestro is seen answering some questions supposedly in tweets on facebook not sure if true tho

psn been down for weeks

# May 03 2011 at 1:05 PM Rating: Decent

__DEL__1595176653604

Scholar

26 posts

I use my ps3 to watch dvd's and can tell you psn has been down for weeks. And it doesnt seem like they have gotten ANYWHERE on it. Maybe they need to hire one of the hackers to fix it?

Seriously guys be prepared for the long haul.

psn been down for weeks

# May 04 2011 at 7:05 AM Rating: Decent

drun

Scholar

54 posts

chadwickian wrote:

Maybe they need to hire one of the hackers to fix it?

LoL the "hackers" to do this are probably a team of the 205 developers that was terminated from SOE recently. If so Im glad they did it (as long as they didnt actually steal any information but was there to say haha $&#*#$@)

psn been down for weeks

# May 03 2011 at 1:59 PM Rating: Decent

__DEL__1591823217778

4 posts

You don't need PSN to use your PS3 to watch DVDs or to use the Netflix client. Ours works just fine even without logging into PSN.

psn been down for weeks

# May 04 2011 at 6:05 AM Rating: Decent

__DEL__1664151516590

Scholar

26 posts

Thats NOT what he said. He said he uses it to watch DVD's and that he is confirming that PSN is still down.

Ive been saying from the beinging that I will be shocked if SOE is online before later part of May. PSN has 77 million subscribers and its still not up. EQ pails in comparision

it was the Mayans

# May 03 2011 at 1:02 PM Rating: Good

__DEL__1600647532575

15 posts

maybe they predicted EQ would be destroyed on the 12th anniversary and the world wont end in 2012.can someone teach me Mayan?

FYI

# May 03 2011 at 12:46 PM Rating: Decent

__DEL__1591766154245

5 posts

FYI for you people who are saying you got billed early check that it is legit because
soe is saying that credit card info got stollen.

FYI

# May 03 2011 at 1:37 PM Rating: Decent

29 posts

Actually all you really have to do is look for double billing on your bank statement. That would be the extent of your investigation for those of you who got billed early.

everyone gets free 30 days?

# May 03 2011 at 12:29 PM Rating: Decent

__DEL__1592336997977

8 posts

are ALL existing EQ2 accounts getting free 30 days? even those who are inactive? i was hesitant to re-sub soon, then this hits, i would really like 30 days free so i can jump in again.

everyone gets free 30 days?

# May 03 2011 at 12:51 PM Rating: Decent

__DEL__1591995206192

4 posts

with it saying additional time im assuming it will only affect those that are active just the way im reading it thou im unsure

Temp Status Web Site?

# May 03 2011 at 12:23 PM Rating: Default

Vinney

Scholar

761 posts

How hard would it be for SoE to link a web page to their Home web page and once every two hours but something different on it, even lie a little, But keep in contact with their so called "LOYAL" customers or do they really care???????????????????
Quote:"This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007. The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

"But simple math $15 X 24,600,000 = $369,000,000 One they can afford to give us one month. Two they can afford to put up a temporary site with info regarding status on it.
Another point I wanted to say some are feeling sorry for SoE it is not their fault. Well it is. They are in the on-line business in the tune of $370 million dollars. And Hacking has been around since computers were created.I bet they have an IT team for security? Maybe they should of invested a little bit more. It is their fault. They need to change their company motto from "Que Sara, Sara" to â€œOur customers are #1â€

____________________________

Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.

Temp Status Web Site?

# May 03 2011 at 1:38 PM Rating: Decent

__DEL__1595780919577

Scholar

60 posts

Vinney wrote:

...

Another point I wanted to say some are feeling sorry for SoE it is not their fault. Well it is. They are in the on-line business in the tune of $370 million dollars. And Hacking has been around since computers were created.I bet they have an IT team for security? Maybe they should of invested a little bit more. It is their fault. They need to change their company motto from "Que Sara, Sara" to â€œOur customers are #1â€

First off, there is no such thing as a secure system. Any system can be breached no matter how many and types of security layers are on it. SOE may, or may not, share some of the fault. It depends on how open their system was/is to intrusion. The only people that know how open SOE's system was is SOE, itself, and those [explitive deleted] that breached it. Neither of who is likely to tell us.

What SOE can be faulted for is an almost paranoid reluctance to let its customers know what is happening. SOE keeps using the phrase "valued customer" but I am not certain they really know what that should mean. What we have been treated to so far is:

1. "We have shut down our servers due to a security breach."
2. A copy/pasted (slightly edited) PSN announcement from the legal department. Yes folks, that stuff on SOE's web page has been posted by Sony before on another of their sites (almost word for word).
3. One sentence that pretty much says, "We are too busy to talk to little people right now."

Wait a sec...

# May 03 2011 at 2:04 PM Rating: Decent

directxbear1

22 posts

Wait a sec man...
Data security is part of their (Sony's) budget and while there are no bullet proof security systems, there are adequate security systems out there or you would not have things like online banking.

I am not too quick to give them a free-pass on this one. It also looks like they might (eventually) have to answer to Congress for this too --> http://www.mobiledia.com/news/88922.html.

I think this falls under the category of negligence on their part, and like the Toyota fiasco, they will probably pay dearly for it. Bad couple years for Japan. /sigh.

Wait a sec...

# May 03 2011 at 3:13 PM Rating: Decent

__DEL__1595780919577

Scholar

60 posts

Nobody said anything about a free pass.

As to whether Sony's data security was "adequate" or not, the only way anyone could know for sure is if they worked for Sony or were one of those that hacked them.

SOE will not answer detailed questions about that. For the simple reason that even if their systems were "adequate" it would only cause more problems with the public than solve.

The asswookies won't answer that because they would have to be too stupid to breach SOE's security in order to even consider it. In short, for them to answer would mean that they would have to give additional information about themselves and their methods to various police agencies who would dearly love to have a face to face with them.

We, the public, currently do not have the information to make a valid determination.

As for being INVITED to give testimony before Congress, so what. Many other entities have been invited to testify before Congress in the past and for various reasons ranging from idle curiosity to preparation for legal proceedings.

I am not giving SOE a free pass. I don't have enough hard facts to go on to do so. But having said that, I don't have enough hard facts to accuse them of anything, either. If you wish to start up the Salem Witch Trials again, go right ahead. Just don't expect me to join you at this time.

Wait a sec...

# May 03 2011 at 4:40 PM Rating: Decent

directxbear1

22 posts

Hey man, no worries.
I hope that things go well for them as I love this game (EQ1) and hope to continue playing it again REAL SOON! LOL You make some good points about their network security and how it is currently "unknown" to the public.

It will be interesting to see if anything leaks out about their network security because I suspect that they are much more about profits given the highly competitive arena that they are in with the likes of Microsoft and Nintendo - not to mention the hundreds of other online games competing for a share of the market.

Nothing would please me more that to learn that they had a strong investment in their network security, but at this point I am somewhat pessimistic about it. Hopefully they will have enough sense to make the right investment in it going forward. If credit card fraud / identity theft starts popping up in connection with this, they are going to go from black eye to broken neck.

Wait a sec...

# May 04 2011 at 9:05 AM Rating: Default

__DEL__1715559370129

169 posts

Also, for the record, Online banking has been hacked as well. There is NO system that is TOTALLY safeguarded from hackers. There have been many banks over the last 15 years that have reported security breaches into their systems and information lost to hackers. Even the federal government has not been exempt from this, so who's to say Sony is to blame? Sony may not have had top notch security, but would it have even mattered to the hackers? If it's possible to hack bank security, the Feds, or anyone else, and Sony pissed someone off, do you REALLY think ANY security would have prevented this? As the saying goes, "Where there's a will, there's a way."
As for the servers being down for an extended period, as long as they patch the problem so we're protected I'm all for it. Maybe they will final;ly be able to patch in some much needed fixes for the games as well. This may all work out to EVERYONES advantage.

Wait a sec...

# May 09 2011 at 10:50 AM Rating: Decent

directxbear1

22 posts

Quote:

As for the servers being down for an extended period, as long as they patch the problem so we're protected I'm all for it

Really?? But didn't you just say that nobody is "protected" (banks, Feds, etc)? It's all about how big is your pad-lock - i.e. how big of an investment was made in network security. In Sony's case they went with the 'Open Source' (free) Apache software and they didn't even bother to patch or firewall it.

http://www.zdnet.com/blog/gamification/security-expert-testifies-sony-servers-went-unpatched/374

Temp Status Web Site?

# May 03 2011 at 12:52 PM Rating: Decent

__DEL__1592792297721

60 posts

Apparently, very hard or too troublesome. I know they have to go through procedures even on sending/receiving emails for all SOE employees. And other communication means as well. But sending one liner via Tweeter and Facebook is pretty pathetic.

Edited, May 3rd 2011 2:55pm by panzeronenine

Milk it?

# May 03 2011 at 12:15 PM Rating: Decent

__DEL__1591995233191

4 posts

W/all the negative feedback Hacktivist is getting makes ya wonder if soe will milk downtime a bit to sway public against Hacktivist a bit more.

per facebook

# May 03 2011 at 11:41 AM Rating: Decent

__DEL__1591995206192

4 posts

EverQuest
We're working as hard as we can to get the servers up as soon as possible, but have no ETA at this time.

per facebook

# May 03 2011 at 12:03 PM Rating: Decent

__DEL__1592792297721

60 posts

LOL. That is nice. Update status through Facebook. And in one sentence. No wonder Facebook is valued $100 Billion. Even SOE needs Facebook to update its own status. Oh, well. Rift is ok so far. I have seen couple of EQ refugees but not that many. I guess it is like replacing dope with cigarettes.

per facebook

# May 03 2011 at 12:11 PM Rating: Decent

__DEL__1591995206192

4 posts

Yea, and all this time I thought update meant "new info" my mistake lol

per facebook

# May 03 2011 at 12:10 PM Rating: Decent

__DEL__1591995233191

4 posts

Yea I would consider Rift if had free trial, I tried wow's free trial for first time but that game looks/works like made for toddlers lol. Guess that the reason stuck w/eq for so many years, just not much else compares in detail and find tuning.

Anyone know a good free server?

# May 03 2011 at 11:35 AM Rating: Decent

__DEL__1619396262806

3 posts

For the hell of it and boredom till this gets worked out, looking for EQ1 eq1 server preferably.

Anyone know a good free server?

# May 03 2011 at 12:27 PM Rating: Decent

__DEL__1592790753286

4 posts

Wchase6858 wrote:

For the hell of it and boredom till this gets worked out, looking for EQ1 eq1 server preferably.

All games, web sites, everything Sony, is down. Have you read any good books lately?

30+ hours

# May 03 2011 at 11:32 AM Rating: Decent

__DEL__1591995222680

5 posts

games been down 30+ hours now, last up date wasn't even much of an update,that was 17+ hours ago and still no ETA, wish they would tells us its gonna be a few days even if its fixed sooner. could you guys please try and contact Smed or another Dev for us please and give a decent ETA?

maybe

# May 03 2011 at 11:28 AM Rating: Decent

__DEL__1600647532575

15 posts

i think thru steam the only info they could get would be the activation code for the expansion,not the credit info you gave steam...but the steam launcher would send you to the sony servers

Odd question

# May 03 2011 at 11:22 AM Rating: Decent

__DEL__1619396262806

3 posts

Does EQ2, or any other sony game launched from the steam platform run on steam servers. Or do they still use sony servers and Steam is just another type of launcher?

Editied

# May 03 2011 at 11:19 AM Rating: Decent

__DEL__1619396262806

3 posts

Double post

Edited, May 3rd 2011 1:24pm by Wchase6858

no news is,

# May 03 2011 at 10:45 AM Rating: Good

__DEL__1600647532575

15 posts

no news, a periodic update or an ETA is not too much to ask for.

So, who's going to victimfaire?)

Edited, May 3rd 2011 1:07pm by Fergil

re: started out psn but now pc and mac too

# May 03 2011 at 10:41 AM Rating: Decent

__DEL__1636330923902

4 posts

Free Realms and Clone Wars Adventures have life time memberships that I know of.
(tryed to connect this to the reply from my previous post but didn't work)

Edited, May 3rd 2011 12:55pm by cheetaramon

hacked

# May 03 2011 at 10:27 AM Rating: Decent

__DEL__1591995222680

5 posts

from what i have been seeing on different web sites, there is a personal attack against sony by a group of hackers, they are going after anything sony has there hands on

hacked

# May 03 2011 at 10:35 AM Rating: Decent

__DEL__1592340043640

Scholar

20 posts

there have been rumors, and yes it seems to be the case as sony admitted there has been more than just one such attack. Basically they pissed some one off and being somewhat lax with their security they are paying for it.

hacked

# May 03 2011 at 11:25 AM Rating: Decent

__DEL__1591995207728

13 posts

we are paying for it

Ya sony screwed up

# May 03 2011 at 10:12 AM Rating: Decent

__DEL__1592340043640

Scholar

20 posts

Sure sony screwed up they know it they will pay for it. I for one hope they recover because I have been happy with their products in the past. They were one of the big companies and got arrogant thinking it couldn't happen to them and because of it they got screwed. Now they will be more careful in the future provided they survive this ordeal. Like I said though I hope they recover so I can return to the game as I have already paid for a year in advance. I am not extremely worried about my information because I already have credit protection but for all you out there who don't just be careful. This may be a matter of months for the shut down or a matter of days. I have been foruming and have even contacted sony and they are currently attempting to patch the breeches in thier security. I hope they also will keep some people on security systems full time from now on but whose to say.

The mighty have fallen and will be more wary for it in the future. All we can do right now is wait.

GOOD JOB SONY?

# May 03 2011 at 10:00 AM Rating: Default

__DEL__1592792297721

60 posts

LOL. Some of you are so naive or so old and vaive. If you think this will be done in one week, then you are clueless about the situation. Evryone knows whose fault it is. Privacy law is specific and very serious. For anyone working in the ITS corprate world will tell you what we do every year regarding security and accountability and liability . For an analogy you can grasp, it is like having your security vault with $1 mil. in it and securing it with $3.99 lock. SOE had a responsibility and accountable by LAW. SOE will pay millions to its lawyers and settlement to blood sucking law firms. And guess who will pay for it? I guess you can't see that far or grasp of this impact it will eventually have on all of us subscribers. Or maybe you do and you are happily support SOE financially. SOE can really use you in near future. Too bad, they don't appreciate you or recognize you. Let me see their web sites. Same old stuff.

new update?

# May 03 2011 at 9:52 AM Rating: Decent

__DEL__1591969531420

20 posts

Any new update on this situation? Been researching several other sites and nothing...