So what about the ppl who have decided to start a 2nd account or have friends and family who are in the 60s and have gave them the plat when they got to a lvl where they could use it like say the early teens?

The 2nd probably isn't as likely to happen, since most smart players would just buy the gear and give them that instead of the plat(I've seen too many true newbies who have bought vendor armor, in the last few months). However the first point of getting a new account or getting one for your spouse or family member. You're likely to give that account the plat just so you don't have to trans over all the gear you're going to buy. Yes there are ways that the account could be linked to the other out of game, but there are just as many ways that those links could not exist. So an account like that could get banned if that's a major criteria for the search.

As for this particular person. I can not see any reason why they banned him. This is with taking what he has said as being true. Yes he used money his friend bought, BUT it is obvious that SOE did not know that the plat was bought with RL$, because if it was known then his friend and the person selling it would have been ban as well. This same assumption also rules out the assumption that it was because of lvl because if he bought it he had to have gotten it from someone who would have been been another banned person.

I am thinking more along the lines of typos, similiar usernames, similar credit card numbers and so on.

Another sad fact we must consider, did you happen to do anything that may have pissed someone off at you? Accidently get someone killed or do something like kill someone's mobs without knowing you were doing it only to have them suddenly jump down your throat about it? If this has happend it may unfortunately be that the person sent a complaint that you were using an exploit or something similiar, which when they checked your info and found the abnormal ammount of pp that could have made them think ok yeah. Yes this would be poor work by SOE, but sometimes after repeatedly doing long checks you tend to take shortcuts. Hopefully assuming that your only fault has been receiving some slightly tainted pp, then you should be reinstated soon, and in my opinion receive a refund for the time you'd paid for that you were unable to use due to the unnecessary ban.

As for the Emails well no matter how many hundreds, thousands, or even hundreds of thousands of emails they got, There should have been at the very least some kind of reply. Even if it was only a "We are currently looking into the facts of your ban/suspension and will get back to you soon." of an automatic reply. And I would also email ALL of those ppl and talk to the GM who gave you that phone number and complain to them about the fact that the number does not in fact do anything that they said it did, and for the email of the boss of the highest guy you've talked to so far. And Tell him the whole thing, what your problem is, what everyone else told you to do, what the pointless phone number did (long distance one at that), that you wish to know the reason why you in particular was banned, and file a complaint against the others for providing you with false information about how to contact a person to actually speak with on the phone about your problem as well as the total lack of any kind of response to your emails to the given address about this action.