SOE Affected by San Diego Power OutageSep 8th, 2011 at 6:17 PM by Cyliena

UPDATE Sept. 9th: Around 1:10 p.m. EDT the Nagafen server (EQ2) came back online. Go play!

UPDATE Sept. 9th: Around 9:50 a.m. EDT Linda "Brasse" Carlson announced on Twitter, "All services have been restored to SOE San Diego - GAME ON!"

A widespread power outage that struck San Diego this afternoon has brought down Sony Online Entertainment and many of its services. Currently login servers and forums are confirmed as down, though players already logged in seem unaffected. Zoning while in-game may disconnect you. Linda "Brasse" Carlson has been answering some questions on Twitter:

Brasse: SOE and most of San Diego has just lost power. No ETA. ;(
Brasse: “@cuppy: @Brasse Rolling blackouts?” not unless they rolled it out across the entire city and surrounds with no advance notice.
Brasse: “@gdcurry: @Brasse ACK! Was there an earthquake?” No earthquake discernable from this location. We are clueless as to cause
Brasse: “@NickMcLaren: @cuppy @brasse According to 10news, unplanned and no idea of the cause yet” [I blame the Vanu #Planetside]

For those of you locked out during this downtime you are welcome to join us on ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.

Past updates:

UPDATE Sept. 9th: As of 8:30 a.m. EDT power is restored for much of San Diego. Most EverQuest and EverQuest II servers are reported to be online. The Free Realms web site is back online.

UPDATE Sept. 9th:  Around 12:30 a.m. EDT John Smedley, President, Sony Online Entertainment, sent out these tweets:

@j_smedley: Outage update - we have restored most games. Our AT&T facility in San Diego looks like it lost pwr for a split sec switching to gen.

@j_smedley: We have got most things back up. We are working on EQ and some SWG servers. Sorry for the delay in service. All of San Diego is out

UPDATE Sept. 8th: As of 12:30 a.m. EDT, EverQuest servers are back up and running.

UPDATE Sept. 8th: As of 9:15 p.m. EDT login servers are back online. Some servers are confirmed as up. Power is still out at SOE and it may not be until tomorrow for all services to be restored.

Tags: EverQuestII, News, SonyOnlineEntertainment

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SDG&E updates
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# Sep 08 2011 at 6:14 PM Rating: Excellent
Cyliena
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San Diego Gas and Electric company is updating on Twitter: http://twitter.com/SDGE
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blackout update
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# Sep 08 2011 at 6:13 PM Rating: Good
__DEL__1592790260047
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28 posts
NBC just reported this
http://www.nbcsandiego.com/news/local/San-Diego-Communities-Experience-Blackout-129493378.html
An SDG&E official just stated, "We expect power to be out well into the night."
He also said power could be out into the morning.
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if your bored lol
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# Sep 08 2011 at 6:03 PM Rating: Decent
__DEL__1684714806178
13 posts
listen to the local news there at kogo.com, there is a live feed button
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 5:59 PM Rating: Decent
flying3d
5 posts
First and foremost, most datacenters are backed up with Uninterrupted Power Supplies (UPS), and once they come online due to commercial power failure, the generators will come online to take the load off of the UPS. So I am not understanding how a blackout in San Diego can cause this issue?

Is this another hack into the company we need to be concerned about?
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:03 PM Rating: Decent
__DEL__1592341573541
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Totally agree with flying3d ... just saying Smiley: wink
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:09 PM Rating: Decent
flying3d
5 posts
I ran a datacenter for many years, at a minimum, we had enough fuel in one of the two generators to last 16 hours on load and had a fueling company on standby in the event of a major power outage so our datacenter never went down!
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:14 PM Rating: Decent
EdelclanEQ
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Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:52 PM Rating: Decent
flying3d
5 posts
EdelclanEQ wrote:
Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).


Yes, everything related to the company being online was backup up, both with UPS and primary and secondary generator, was no sense in only backing up servers - that goes for most datacenters that value their equipment and being online!
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:29 PM Rating: Decent
__DEL__1634516440083
4 posts
ping is hitting the eqplayers site even though the website is down. so it appears that everything is fine as far as their external communications. it may simply be that their datacenter hasn't gotten all web services/servers up yet. and if they are running solely on UPS power don't count on EQ being up until power is restored. i'm sure that their internal services are more important (no offense but it is a business and their critical applications, etc. are the number one priority)
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:39 PM Rating: Decent
__DEL__1602462213269
5 posts
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But hell what do i know =)

/rant off
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:51 PM Rating: Decent
__DEL__1634516440083
4 posts
Trakum wrote:
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But hell what do i know =)

/rant off

while that may be true most multi million dollar companies also only have company critical data & systems in a redundancy/DR/HA setup. also in an event like this one odds are that they would be using backup generators and their main business systems are up & running...EQ, etc. aren't "critical" to the company in this type of situation. just sayin'
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:59 PM Rating: Decent
__DEL__1602462213269
5 posts
Revenue is pretty critical and without people playing and paying theres a big chunk of loss revenue i know soe is not all about gaming but its a big chunk .... just sayin'
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Obama energy savings plan
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# Sep 08 2011 at 5:44 PM Rating: Default
__DEL__1688948209691
4 posts
Probably Obama saving energy!
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kicked while in game
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# Sep 08 2011 at 5:43 PM Rating: Decent
DarkVendetta
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Was in game when this happened as well. My guilds message channel is on fire atm with people pissed. seems everyone was kicked and anyone any of our members knew were on were also kicked. love how they said players currently logged in seems unaffected Smiley: rolleyes
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Sad face
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# Sep 08 2011 at 5:39 PM Rating: Decent
__DEL__1593971672864
21 posts
Aye. I was camping to character select and was fine up until then. While zoning Station came up with an error.. and now I can't log back into Station at all :(
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Server Status
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# Sep 08 2011 at 5:37 PM Rating: Decent
__DEL__1707696995515
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Everquest 1 kicked all players, launcher went down.

About 5 mins after Downage, Launcher came back up, but SQL Server (For Login and Password) is down as of now, will keep you posted
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ingame also, kicked
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# Sep 08 2011 at 5:36 PM Rating: Decent
Aude
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I was also in the game, just engaged a named in erudin burning and bam, all 6 of my guys disconnected.
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game servers
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# Sep 08 2011 at 5:35 PM Rating: Decent
__DEL__1591997253374
3 posts
Got booted from my trader as well.
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game servers
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# Sep 08 2011 at 5:38 PM Rating: Decent
__DEL__1591997253699
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Was on my was to Freeport and was booted!
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game servers
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# Sep 08 2011 at 5:25 PM Rating: Decent
__DEL__1592340043640
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I was in game and was booted from the server apparently when this blackout occurred.
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game servers
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# Sep 08 2011 at 5:37 PM Rating: Decent
__DEL__1592790937144
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Same here man. Was in the baz and *bam* black screen of death.
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game servers
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# Sep 08 2011 at 5:30 PM Rating: Excellent
Cyliena
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Kaifin wrote:
I was in game and was booted from the server apparently when this blackout occurred.

I was connected just fine until I tried to zone into my house then got booted.
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game servers
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# Sep 08 2011 at 5:27 PM Rating: Decent
__DEL__1592343220701
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ditto
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game servers
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# Sep 08 2011 at 5:32 PM Rating: Decent
__DEL__1607300307133
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WTB SOE some backup generators. PST with price.
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game servers
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# Sep 08 2011 at 5:48 PM Rating: Decent
warvok
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Fire up the back-up generators, solar power reserve cells, hell break out the treadmills and get to earning those fat checks.
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