Last Thursday I posted in the main forums about a problem with my password being rejected when I tried to log in. No one really responded, except for the oh that happened to me once, just try again..blah blah blah. I called SE and they needed me to give alot of personal info to verify who I am. I gave to them on Friday, and they reset my password. I went home, logged in and all my non rare/ex stuff was gone. Everything on my main character, everything in my mog safe, and all gil were taken. This was true for one of my mules.
Now I realize that if I had given my account info to anyone, or if I shared my computer with someone, or if I was using a third party software I could be at risk for this kind of thing. But I do not share my info with anyone, I do not use a shared computer with anyone and I do not use any third party software. No wondower, no nothing. I will be contacting SE during thier office hours tomorrow about this, but in the mean time I am left looking like I purchased my account from ebay.
I really don't excpect anything from SE, but I would like to pose a simple question: how could this happen? If I am a legitament player who doesn't cheat(ie third party programs..whatever), what assurances do I have that something like this will not happen again?
Has anyone had this happen to them recently? What, if anything, did SE do about it?