Need a little help. I have played WoW for about two years and think it's time to try something knew.
WoW has been a lot of fun for me but I feel the customer service has been anything but good. I was served a notice my account would be suspended for 72 hours with a vague reason that could be anything under the sun. I tried to contact Blizzard by email two days ago without any response from them. On the Blizzard site it says they have no phone numbers to handle such questions. So I tried the Blizzard forums for help however I am not allowed to use them cus my said account has been suspended for 72 hours. I am unable at this time to even go in and cancel my account I pay $15.00 and can't play. So I came to the WoW forums here at Allakhazam and most said that this is some hack or Blizzard sometimes suspends accounts by accident. But for the most part it look as if they think I did something wrong. I assure you that I have not and have never had so much as a warning for in game behavior the two years I have played.
And a lot of posters think my account has been hacked into. They say it may take days or even weeks to sort this out. They say this has been a growing problem over the last few months. Is this a problem with EQ2 or is EQ2 a more secure product? I just feel after paying for the game 39$ the exp 39$ and two years at 15$ for a total of $438.00 without a problem until now...at least I should get a chance to speak with someone and an explanation to why the account was suspended.
So I'm looking for a more mature company with some type of professionalism, customer service ( Not afraid to acknowledge you are human), and with a more adult designed game. I have read good things about EQ2 in the past but really don't know the big differences between EQ2 and WoW if compared side by side. I have read the FAQ to the game and both seem a lot a like. Now I was hoping maybe someone on this forum that has played both games could give me a better understanding of the differences.
So bottem line...
Game play
Customer service
Account Security
Anything other then the above you think I should know.
Thank you all