Sorry, I didn't screenshot EVERY word she said, but, I did screenshot a whole bunch of stuff that she did. To start off, I am extermely appauled at the GM support now. I in no way trust it, or believe that its being run anywhere but a third world country where people who dont speak english answer our replies...
Ok, so, I start off. I got on this morning, to see that my characters name had been reset due to "Breaking the Terms of Service", which is true. Since I am heading out, theres nothing I can do about the issue at the time. I send a petition, and finish the email portion of the support system. So, I send an email back saying what I'd like to have my name changed to. I log in, and I start playing, and telling my friends my new name.
I'm in Neklutos, waiting for the boat, and I get this.
http://img110.imageshack.us/img110/4199/eq2000260copynw8.jpg
She pops out of nowhere on me. I wave at her.
In about 2 minutes, /tells me "Greetings, Torlnarper, "
(copied from log)
Two minutes later,
(1168396210)[Tue Jan 09 18:30:10 2007] \aPC -1 Kilosh:Kilosh\/a tells you,"This is GM Kilosh from Sony Online Entertainment."-----is the next response.
Another minute, (1168396252)[Tue Jan 09 18:30:52 2007] \aPC -1 Kilosh:Kilosh\/a tells you,"Is there any I can assist you with?"
I reply, (1168396263)[Tue Jan 09 18:31:03 2007] You tell Kilosh,"thought you were the GM that was answering my ticket.. guess not"
(1168396314)[Tue Jan 09 18:31:54 2007] \aPC -1 Kilosh:Kilosh\/a tells you,"yes exactly."
Anyway, this whole business goes on and on, and everything she says is TERRIBLY distorted english.
Even most amazing, she contacted me without even KNOWING what my problem was, in terrible english, i might add:
http://img110.imageshack.us/img110/5732/eq2000262copyjz4.jpg
I reply with my desired name.
(1168396607)[Tue Jan 09 18:36:47 2007] \aPC -1 Kilosh:Kilosh\/a tells you,"I will do it for you."
Next,
http://img293.imageshack.us/img293/4990/eq2000263copyzf4.jpg
I think "Neat, all done, all good". But nope, I was wrong. My name didnt change.
Up next,
http://img125.imageshack.us/img125/9544/eq2000264copycv5.jpg
A few minutes later,
http://img148.imageshack.us/img148/4448/eq2000265copymv8.jpg
Soon after saying this:
http://img148.imageshack.us/img148/1991/eq2000266copyjh0.jpg
So I reply, (1168397029)[Tue Jan 09 18:43:49 2007] You tell Kilosh,"i dont understand"
I realize that I dont want to do this anymore, so next time she replies in broken down english,
http://img148.imageshack.us/img148/877/eq2000267uj5.jpg
Lo and behold, I relog, and my name HAS NOT changed.
I am completely amazed and appauled at this situation. I really want an explanation for this. This is not how you treat customers.