For you who dont know this morning there was a patch where they forgot to push the client to the downloader. They posted some info about the server having the old code but when the problem resolved was after it downloaded a new patch.
While this was happening and before any offical response of a problem was posted to this forum I was having this conversation with online SOE customer serivce. Please feel free to add your experiences to this in hopes SOE will fix their support.
Here is the copy of the support log please forgive spelling problems I posted it exactly as it happened:
TSR Ralph R.:Hi, my name is TSR Ralph R.. One moment please, while I read your question.
TSR Ralph R.: While the server status page may reflect that all servers are currently up, it does not mean they are accepting external connections. So the servers are up, but in a locked status. This means that the servers are technically up but are not yet accepting connections. However, this is the last stage that the servers undergo before they open completely. We appreciate your patience and apologize for the inconvenience.
You: what about the incorrect client version?
TSR Ralph R.: Please log in after an hour and you will be able to sucessfully log in.
You: also I dont believe you in that the servers are in a locked state. Almost everyday when the servers are down I get to char selection page that shows my server is locked or down
You: where can I see this info on a webpage?
You: your answer of a random try after 1 hour is completly un-acceptable
TSR Ralph R.: You can be updated about this from our station website.
You: give me a url
You: I have checked the website often with no info
TSR Ralph R.: One moment please, while I look into this for you. Thank You.
You: just for your info servers are now up 3 mins after you told me to wait an hour ... can you please explain your response?
You: if not I need to talk to someone to complain about your very poor customer service
TSR Ralph R.: While the server status page may reflect that all servers are currently up, it does not mean they are accepting external connections. So the servers are up, but in a locked status.
You: that is bogus ralph i get to a state that servers are locked and down all the time ... please transfer to someone who can answer questions instead of reading canned response from a sheet of paper
TSR Ralph R.: I am sorry for the inconvenience but the servers are locked
You: that is not true they are up ... who can i complain about your service too
TSR Ralph R.: Please try after an hour and if the problem still persists ,Please come back in chat.
You: who may i complain about your service to Ralh? Or do I just post the contents of this session on the web?
TSR Ralph R.: I am sorry for this but the servers are locked and I have checked this again for you.
You: sir I am on the game now
You: where can I complain about your service
TSR Ralph R.: The servers are just comming up
You: Thank you Ralph I see Sony Online Entertainment CS is just untrained individuals that read responces from a piece of paper instead of helping their cusomters. I will be posting the contents of this conversation and hope for some trained rep response.
TSR Ralph R.: I am sorry for this inconvenience but the time you contacted me the servers were locked
TSR Ralph R.: And the queue was loaded with customers
TSR Ralph R.: I am sorry if I could not provide you with much attention
You: Thank you Ralph I will post this conversation on several websites for people to see the lack of service.