My char is attempting to complete the Templar class in Haven of Decoy. A couple of weeks ago, when my char was level 19, I was attempting to complete the subclass and had issues trying to get shards back from inside the instance zone. After sending a message, I received one shard back which they said was bugged and retrieved the other and ran out immediately. Over the past couple of weeks, I have been working for exp points and now am way over the amount needed for level 20. This past weekend, I again attempted this instance after getting the best armor I could, upgrading any spells I could to no avail. Tried killing the three skellies in the second room first and died. Tried running past them and attacking the main man and died again.
Is there a bug for this whole instance? Any advice would be appreciated.