Here's a cut from the SOE
tech help page:
Quote:
If you are having troubles installing the game from your CD or DVD then you might want to try a few things. First check to see if one of the disks is physically damaged in some way. If it is damaged then you will need to return it to the store from which you purchased the game to exchange your damaged copy for a new one. Unfortunately, SOE cannot replace game discs.
Secondly, your drive may be unable to read the discs. In this case, you will want to try lowering the buffer and optimization settings on the drive itself. Do this by right clicking on My Computer on your desktop. Left click on Properties, go to Performance, File System, and then finally CD-ROM / DVD-ROM. Put the cache size at small and set the optimization to "no read-ahead." (This only applies to Windows 98/ME systems).
Lastly, you may want to copy the contents of the entire disc to a temporary directory. Once the entire contents are in the temporary directory you will be able to run the installation from there by double clicking on setup.exe.
If you receive an _INST error while installing the game, a virus scanner running during the installation process may cause this problem. For Norton's Anti-Virus you will want to disable the "auto-protect" feature and then hit Ctrl-Alt-Del to bring up the Task Manager. From this list select "Navapw32" and hit the End Task button. Close the Task manager, if it remains open. Any other virus scanners should simply be disabled from the system tray (the bar where your date and volume controls are located). You should now be able to install EverQuest II.
What you might also want to look at is your power supply and video card.
I've read that low wattage power supplies and weak video cards can't handle the increased system load of the game, and shut down.
Can you run other DVD's (movies) from your DVD drive?
What are the specs of your system?