Weird, there actually people out there that are willing to keep doing business with a company that won't provide the complete product as advertised. How many of you would buy a gallon of milk for your family only to get three quarts in the bottle? And you went back to the market to have it replaced or refunded and they told you no replacement and no refund. Do you really keep buying your milk from this place? This could apply to any type of product or service. Buy a new or used car, get the car with only three wheels? Would you accept that kind of treatment? This issue could be $7, $70, or 7 cents. The moral issue here is trust in a company to provide the product or service as offered, and when they can't provide those services and they took your money, to offer a refund. This is not the first time Sony No Customer Service has flat out said no, don't care, can't do it, Thank you for playing Everquest, is there anything else I can do for you? Well, you haven't done anything for me yet. Its not like I'm trying to con Sony out of something I don't deserve. I authorized them to take 21.99 out of my checking account for services offered, they can't provide the services. I simply wanted my money back, and I keep playing and paying the reqular monthly charges. Please if any of you really want to pay out your hard earned money and not receive the product, contact me because I have some beautiful ocean front property in Nevada at a cool price. (PS: No refunds on real estate)