Now now, children. Don't resort to petty name calling of other forum members - that's what SOE is there for.
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sh*t happens, maybe the sh*t just happened with SOE, and not FFXI.
Really? This isn't the first time one of their online games has gone down for a long period. There was a two-day downtime with Everquest 1.
So instead of getting in some sort of multiple redundancy setup to stop this happening again, to the point where even if 8 of their servers had a hardware failure (EIGHT, for fsck's sake - how the fsck do EIGHT separate servers all fail at once?), they could continue online, they just have primary servers and the sh*t hits the fan.
sh*t happens? Stretching the limits of probability here, aren't you? Two downtimes larger than 24 hours, one of them involving eight separate hardware failures all at the same time?
If this really was bad luck, then SOE need to get out of online gaming as they are far too unlucky to deliver any sort of reliable service. If it wasn't bad luck, then they're just incompetent.
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(btw 3 free days, accelerated EXP on Mon. or Tues. sounds like they are pretty sorry about what happend to me)
Depends on your perspective.
To me, it sounds as if their 'milk the game for all the profit we can, without spending money on a structure which will guarantee customer service' has blown up in their faces, and now they're having to grovel to customers.
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[SOE] They've been at this a long time, and generally know their stuff.
Whereas Square Enix have not been at this a long time, but can deliver a far better service, even if the ingame economy is shot.
Not only has there never been any unannounced downtime in FFXI, there has never been any downtime longer than 24 hours, and definitely not one EVER requiring a rollback of data.
If SOE 'know their stuff', how come the newcomer to the MMORPG market can do this and they can't?
Face facts people, SOE don't have the ability to do this, or have chosen not to in order to maximise profits. Maybe they do 'know their stuff', but they are acting as if they don't.
I STILL do not feel like giving SOE a break. As I said, they could easily have avoided this (and have had stuff like this happen to them in the past, so they could have prepared) but didn't. Square Enix avoid it, so why not SOE?